Meritrust Credit Union

Reviews

• ★ ☆ ☆ ☆ ☆
  Worst customer service! Tellers were rude and disrespectful. I will never be returning to this location. The teller refused to take my debit card after verifying my photo ID because I did not sign it. This is something I choose not to do because I have had my identity stolen and credit ruined. So i call the manager, and speak with some woman, who informs me that it is visa's rules and regulations not theirs. After i hung up with her I called Visa. The woman I spoke with at Visa advised me that this in fact not the case. That as long as I provide photo ID there is NO reason to not accept my card. I then continued to file a complaint with visa. So apparently their management is spewing out false information with no remorse for the customers. They already make it incredibly difficult to take a payment without being charged a $15 convenience fee. Im very insulted and displeased with this financial institution. I suggest they train their employees better.
  By Kathryne Rickard, September 09, 2017
• ★ ☆ ☆ ☆ ☆
  Terrible. This review is not only about this location but all. I have called multiple times trying to do business with them. Not only was setting up online account access horrible, so was paying off my loan and closing my account. The customer service representatives are powerless to act and are therefore very reactive. Last time I spoke with them I was the one coming up with solutions to my problems. I was sent to a "manager" to help me and they couldn't even come up with ways to help. When it comes to banking they are in the stone age. If you are affiliated with the military stick to USAA.
  By Greg Thayer, June 24, 2017

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